Product Guarantee

Every piece of furniture is an investment for your home and we want to make sure that you’re happy with it for many years to come.

We are so confident in our quality that we offer a 15-year guarantee on our sofas against manufacturing defects on the construction of the frame and frame springs.

We also cover your sofa for 2 years against any defects which may arise under normal use and through faulty factory workmanship, including sofa bed and recliner mechanisms.

We offer a 2-year guarantee on all occasional, dining and bedroom furniture under normal, domestic use.

Mattresses have a 5-year guarantee under normal use.

All of our guarantees start from the day of delivery.

In order to keep your furniture looking like new, we highly recommend daily maintenance of all products. Have a look at our care and maintenance guide for a few useful tips.

Please read the full terms and conditions of our guarantee below:

  1. Proof of purchase is the responsibility of the purchaser.

  2. All clearance products are purchased with a 2-year structural guarantee.

  3. General wear and tear, including staining, excessive soiling, abrasion, tears and burns, accidental damage, natural cushion interior settlement and flattening and normal bed filling settlement are excluded.

  4. The cracking of wood due to extreme changes in room humidity or direct heat source (air conditioning and radiators) is excluded.

  5. Dye transfer from non-colourfast plastics, fabrics and clothing (including denim and throws), damage or delamination of the product or finish caused as a result of contamination through contact with hair products and body products or other cosmetic applications such as tanning lotions is excluded.

  6. The guarantee is non-transferable and valid from the date of the original purchase only.

  7. Consistent with meeting its obligations under this guarantee, dwell reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, arranging for the unsatisfactory component to be replaced or refunding part of the original purchase price.

  8. If the product is exchanged, or a total refund is given, the product that is deemed faulty reverts to the ownership of dwell.

  9. The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory product.

  10. This guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.

  11. The guarantee may be invalidated if the purchaser does not follow or carry out proper care procedures as outlined in our care and maintenance guide or in accordance with the manufacturer’s recommendations where applicable, or where the product has been adapted, abused or altered.