Your Order

We want your experience with us to be amazing! To ensure we haven’t missed anything today, we would like to run through some key points regarding your order depending on the delivery method and what to expect next.

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Courier delivery

For some of our accessories and dining chairs. These will be sent via our partner courier service.

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Home delivery

For larger products our highly trained 2 man delivery crew will deliver your beautiful new product's to you.

Courier delivery

When your item is in stock we will aim to have your order delivered to you within 5 working days.

Home delivery

Once your payment has been cleared, you will be contacted by one of our delivery partners to book a delivery with you. If you’ve ordered a sofa, we’ll assemble it for you and dispose of the packaging (don’t worry, we recycle!). All other furniture will be delivered to the room of your choice in its boxed state. Please take care when assembling the products.

To double-check if your order will fit into the desired space and through the doors. If you need any help with checking measurements, please call our Customer Care team on 0345 675 9090 (Choose option 3).

Finally, if you have any parking or delivery restrictions, please call our delivery team on 0345 675 9090 (choose option 1) and they will ensure this is accommodated for.

Changing your delivery date - Cancelling or rebooking your delivery slot can be done by calling our delivery team on 0345 675 9090 (choose option 1).

Fixtures and fittings

For products that require self-assembly, we will provide you with the fittings to construct your chosen piece and brackets for wall art and mirrors.

Want to keep your furniture looking like new? Then use our handy tips from our care and maintenance guide.

Online and telephone orders - refunds or exchanges

We want you to love your purchase but if you have placed your order online or via telephone and would like a refund for any reason, or if you want to exchange it, please:

  • Contact us within 14 days of delivery or pick up from store
  • Items being returned will need to be in the original packaging and unassembled. If you're looking to return a sofa, please let us know within 14 days. We understand that our delivery teams will have assembled and removed the packaging, so the above rules will not apply to sofas.

Please note: If you simply change your mind about a purchase and wish to return it, a collection charge will be applied.

For full details, please read our terms and conditions or contact your local store.