Care and Maintenance Guide

We want you to love your dwell products as much as we do so we’ve prepared a few tips for you to help keep them in top condition for many years to come!

Daily maintenance

Here are some basics. We all know them but it’s good to have a reminder anyway.

  • Keep your product(s) out of direct sunlight
  • Keep your product(s) away from sources of heat
  • Lift your product(s), don’t drag
  • Clean, care and maintain your product(s) to ensure they last for a long time
  • Take care with your clothes, e.g. dark denim may cause dye transfer on to light-coloured fabrics or leathers, so please check the care labels first
  • Keep sharp and abrasive objects away from leathers and fabrics to avoid any damage
  • Never machine-wash your removable covers, please only have this cleaned professionally in situ
  • Many of our sofas will need daily plumping and cushion maintenance to ensure the fibres are kept loose and it’s all kept in shape.


Leather is very durable and if cared for properly, can last for many years. Notice different grain patterns or small changes in colour? That’s because leather is a natural material and this is just part of its beauty, so nothing to worry about!

With use, you may see ‘puddling’ of the leather in seating areas. This can be easily rectified with daily dressing of the seats and pushing the leather back into shape around the cushion.

Leather likes being taken care of, so give it a good clean with a light-coloured, damp cloth every now and then, followed by a dry cloth to finish. Natural oils from your skin can affect the overall appearance of your product(s), so even if you don’t think they’re getting dirty, give them a regular wipe down anyway!

Faux leather

The overall finish on faux leather means you will get a more consistent look across your furniture range. Please avoid contact with harsh or abrasive materials, as the coating can get damaged.

Faux leather will need to be wiped down regularly with a damp, clean cloth to remove any dirt or stains. Don’t leave it wet though, as it may cause the surface to crack over time. When drying, please remember to use a non-abrasive cloth. Even if the sofa looks clean, a build up of dirt or cosmetic products can occur and therefore regular cleaning is recommended.


We use a wide range of materials on our cushions, throws, rugs, sofas and armchairs. The materials have been carefully chosen for you to enjoy your dwell product(s) to the maximum.

You can help maintain the look and feel of your product(s) by cleaning up any spills as soon as they happen and regularly vacuuming any dust or pet hair.

You will need to reshape, plump, rotate or turn seat cushions and backs whenever possible to avoid compression or flattening of the fillings.

Remember to avoid sitting on the edges of your sofa, or on the same spot over and over, as this will cause uneven wear.

If you accidentally spill something onto the fabric, blot immediately with a clean, dry cloth. Do not rub as this is likely to make the staining worse. For severe spillages or stains, we would recommend using a professional cleaning company.

Some sofa fabrics may bobble with use due to abrasions and rubbing of clothes against the seat or back cushions.

We would always recommend regular hoovering to maintain the sofa.


Velvet is a wonderful fabric but the slightest touch will quickly cause it to change appearance and alter the direction of the fabric pile, this is completely normal. In order to keep a uniformed look on velvet, use a new, soft, clean and dry sponge to “wipe” the pile in one direction across the surface area.

Wood and gloss

We use a mixture of fibreboard and veneers of natural wood, which is typically sealed with a clear lacquer to help maintain its look and prolong its life.

Every piece of furniture we sell is handmade and assembled, and no two pieces are the same, so your product is truly unique!

To ensure your items are not scratched or damaged with heat, we would always recommend using protective mats and coasters.

Please remember to keep sharp, hard or abrasive materials away from wood or veneer as it can easily damage.

This might be an unusual solution, but a great way to keep the dust off your high gloss furniture is by using a soft-tipped, unused paintbrush. Avoid direct contact with wet or hot products.

Avoid keeping objects on your table in the same place for too long, as the surface underneath them may not fade at the same pace as the rest of the table, causing an uneven look. This applies to the centre extension of your table too, so remember, if it only comes out for those special occasions it may appear different to the rest of the table.


The glass we use is tempered and is designed and engineered for safety. In the unlikely event that it shatters, it will do so into small cubes instead of sharp shards of glass.

A microfiber cloth is a great way to maintain the appearance of your glass. Use a damp clean cloth to remove spills, fingerprints and dust.

Please avoid abrasive, very hot or very cold objects directly on the glass.

To ensure your items are not scratched or damaged with heat, we would always recommend using protective mats and coasters.


Marble is a natural material and every piece is different. The cracks and variations on the surface are perfectly normal and are part of the beauty of this unique stone. We typically protect our marble with sealants to help preserve its natural beauty and to stop it from cracking or staining.

Marble doesn’t need much maintenance, just make sure to avoid heavy or abrasive materials on its surface and clean up any stains or spills with a damp cloth.

To ensure your items are not scratched or damaged with heat, we would always recommend using protective mats and coasters.


Ceramic starts off as clay and we give it a beautiful finish in the form of marble or other patterns. As the ceramic is manufactured, it can be glazed or machine-printed so it’s easier to get a uniformed and consistent look.

Ceramic is easier to maintain and look after than marble. That being said; remember to keep hard or abrasive materials away from the finish as it could get damaged. Please avoid putting very hot or very cold objects directly onto the surface.

To ensure your items are not scratched or damaged with heat, we would always recommend using protective mats and coasters.