| Product and Service Details | We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are approximate. We cannot guarantee that colours and details in images are accurate representations of the product. Stock availability information on the website is the latest updated record but may not be totally current and does not guarantee that stock is available. Delivery dates and stock due in dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us. Our products are intended for use in a domestic private residential setting only and we provide no guarantees for their suitability outside of this. In particular we do not provide any guarantees if they are used in a commercial, public or contract environment. |
| Ordering | Your order represents an offer to us to purchase a product which is accepted by us when we send an email confirmation to you that we have despatched that product to you. That acceptance will be complete at the time we send the despatch confirmation email to you. Any products on the same order which we have not confirmed in a despatch confirmation email to have been despatched do not form part of that contract. The company shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure. |
| Payment | Your debit or credit card is charged for the whole amount of the order when the order is created. The card may be immediately refunded for the value of any items cancelled on the order at any time up until when we despatch the items to you. If the entire order is cancelled and no items are despatched then any charge for handling and/or delivery will also be refunded. |
| Returns |
We hope you will be happy with your purchase. However if for any reason you are not, please follow the following instructions for returning items. Remember; we have most products on display in our stores, so if you are unsure about suitability, please visit before purchasing or you can call us for further information. Ensure you check all item dimensions before ordering. Please check your purchase fully on receipt. Transit damage must be reported within 3 days of delivery. All items and parts of items must be checked for any damage prior to assembly. Unwanted Goods If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days in writing by letter, fax or email. Dwell Retail Limited 1 Hills Place Oxford Circus London W1F 75A 0845 675 9090 email: info@dwell.co.uk Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way. Dwell retains the right to refuse a refund on any item not deemed to be resaleable. Returns cannot be accepted once the assembly process has begun. Please note that we do not offer a free returns service. We do not refund the return postage cost or the original delivery charge. We do not offer a free collection service. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage. You must include your customer order details with the package, as we cannot process a refund without these. Once received the items will be checked and a refund issued within four weeks. Items returned must arrive in perfect condition, including the packaging, so please ensure that they are packed well. We reserve the right to refuse a refund on any item if the above conditions have not been met. Large items can be collected for a charge as per the special delivery charge above. Please call our customer service team to arrange this. We do not have a free collection service. Damaged, Defective or Incorrect Goods If your purchase is not fit for purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item, as it may be necessary to return it to the manufacturer. You must check all items and parts of items for damage prior to assembly. Include your customer order details with the package, as we cannot process the returned goods without these. Once received the items will be checked and a replacement or refund issued within four weeks. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. |
| Trademarks and Copyright | All content included on the website, such as pictures, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dwell Retail Limited and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Dwell Retail Limited and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Dwell Retail Limited and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without Dwell's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without our express written consent. Dwell is a registered trademark of Dwell Retail Limited in the European Union and/or other jurisdictions. Dwell's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Dwell. Dwell's trademarks and trade dress may not be used in connection with any product or service that is not Dwell's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Dwell. |
