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| Ordering | You can order online, by calling our orderline on 0845 675 9090 or by visiting one of our stores throughout the country. | |||||||||||||||||||||||
| Order collection | Place your order online or in one of our stores and save the delivery charge by collecting your order from our distribution centre |
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| Delivery times | We hold orders until they are fully in stock. Once in stock general items are delivered within 7 days. Furniture or large items, marked with |
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| Delivery of general items | We deliver to anywhere in UK excluding Channel Islands (furniture is not delivered to highlands of Scotland and non-mainland UK). We do not deliver outside UK. General delivery charge is £4.95 per order for non-furniture items regardless of the number of items. Certain parts of postcodes AB, BT, HS, IM, IV, KA, KW, PA, PH and ZE carry a higher charge of £15-£18. The checkout page will show the correct charge for your postcode. |
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| Special delivery | Items marked Special Delivery with You must accept delivery of your order within 21 days of the order being in stock. We reserve the right to re-allocate any stock reserved for you to another customer if you do not accept your delivery when offered. You may then have to wait until the next date that the item comes back into stock which cannot be guaranteed. Items held for longer than 21 days may become subject to a storage charge of £40 per week per item. When your order is in stock, a specific day and time slot for delivery (usually within one week) will be arranged with you. We deliver nationally 7 days a week, Monday to Sunday, 8am to 6pm. Please note that weekend deliveries may be limited to certain areas. We need to see your payment card and get a signature on delivery.
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| Devon And Cornwall |
Deliveries to Devon and Cornwall are made every 3rd weekend of the month. Upon delivery of your order, please
carry out a thorough examination of your goods with our driver before signing as accepted.
If for any reason you wish to return your purchase you must notify us in writing and are liable for the cost of the return delivery. Items will be collected on the next delivery date in your area which could be up to 4 weeks later. See unwanted goods section for full details. Dwell Retail Ltd do not refund the delivery cost for these routes and may suspend the delivery route at any time without notice. |
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| Assembly | Most of our furniture is delivered flat-packed in order to offer you the best price for the products and to keep delivery charges to a minimum. We do not offer an assembly service however all our products come with full assembly instructions and require nothing more than basic tools such as a screwdriver and hammer and the tools in the pack to put them together. You don't need any specialist skills and as long as you are patient and careful you should have no problems. General assembly advice:
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| Returns policy |
We hope you will be happy with your purchase. However if for any reason you are not, please follow the following instructions for returning items. Remember; we have most products on display in our stores, so if you are unsure about suitability, please visit before purchasing or you can call us for further information. Ensure you check all item dimensions before ordering. Please open and check your order within 3 days of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly. Unwanted Goods If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days in writing by letter, fax or email. Dwell Retail Limited Harding Road Brinklow Milton Keynes MK10 0DF 0845 675 9090 Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt. Items must not have been used or assembled in any way. Items can be returned to one of our stores or distribution centre in person and in most cases will be refunded immediately. Dwell retains the right to refuse a refund on any item not deemed to be resaleable. Returns cannot be accepted once the assembly process has begun. Please note that we do not offer a free returns service. We do not refund the return postage cost or the original delivery charge. We do not offer a free collection service. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage. You must include your customer order details with the package, as we cannot process a refund without these. Once received the items will be checked and a refund issued within four weeks. Items returned must arrive in perfect condition, including the packaging, so please ensure that they are packed well. We reserve the right to refuse a refund on any item if the above conditions have not been met. Large items can be collected for a charge as per the special delivery charge above. Please call our customer service team to arrange this. We do not have a free collection service. We retain the right to charge a re-stocking fee of £50 for items that are returned to our distribution centre due to non compliance with our terms and conditions. Damaged, Defective or Incorrect Goods If your purchase is not fit for purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item, as it may be necessary to return it to the manufacturer. You must check all items and parts of items for damage prior to assembly. Include your customer order details with the package, as we cannot process the returned goods without these. Once received the items will be checked and a replacement or refund issued within four weeks. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. |
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| Terms and conditions | Please click here for our full terms and conditions of use of this website and sale of goods. | |||||||||||||||||||||||
| Links | links to partners and other sites of interest | |||||||||||||||||||||||