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Personal Data

The personal information that dwell collects from you is used to operate our business and improve our service to customers.

We use your data to fulfil your orders and to provide you with information about our products and services.

Names and Addresses

We will never pass your personal details on to any other companies. We will email you the order and delivery confirmation along with any sale or general updates. We will only call you if there is a query with your order.

Email Addresses

By supplying us with your email address you are allowing us to keep in touch when you place an order (order confirmation), when we have despatched your order to you or to deal with any possible queries you may have with your order.

We will also use it to alert you to special promotions such as web only sales and customer evenings and keep you up to date with new promotions or services.

If you do not wish to receive these marketing emails please email your customer number to info@dwell.co.uk or call 0845 675 9090 / 0845 678 1010 and we will make sure we don't email you about these things.

You can also unsubscribe from receiving the email by clicking on the unsubscribe link on the bottom of any email we have sent you. We will of course still send you emails relating directly to any order you have placed.

Mobile numbers and landlines

We require a telephone number when an order is placed. This is to allow us to contact you when delivering an order or dealing with any queries you may have. If you supply us with a mobile number we can also alert you by text when your goods are ready to be despatched and let you arrange delivery by text plus we can send you details of special offers we may be running.

You can opt out of receiving marketing texts by calling our orderline on 0845 675 9090 and still receive texts about delivery when placing an order.

WE NEVER PASS ON EMAILS OR TELEPHONE NUMBERS TO OTHER COMPANIES

Cookies Policy

To enhance your experience on our sites, many of our web pages use "cookies". Cookies are small text files that we place in your computer's browser to store your preferences. We use cookies on dwell.co.uk to help us give you the best experience on our website. Our cookies have now been set in your browser, and by continuing to use our website you'll be telling us you're ok with that.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

If you want to control which cookies you accept you can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies and you will not be able to buy any goods on our website.

Most browsers allow you to refuse to accept cookies. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

In Internet Explorer, you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking "Tools", "Options" and "Privacy".

In Safari, click on the Cog icon at the top of your browser window and select the 'Preferences' option Click on 'Security', check the option that says 'Block third-party and advertising cookies' Click 'Save'

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org. (Dwell is not responsible for the content of external websites. This link will open in a new window).

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.