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Ordering

There are 4 simple ways to shop with dwell. You can order online or through most mobile devices, by calling our order-line on 0845 675 9090 or by visiting one of our stores throughout the country.

Payment

We offer various ways for you to pay for your order, including: Visa, MasterCard, Delta, Maestro, Diners Club and American Express. In addition we also take BACS and Chaps along with our own dwell giftcards. Your chosen payment method is charged for the whole amount of the order when the order is created.

Out of Stock - Special Orders

We understand it's frustrating when an item you want to buy is out of stock - that's why we have designed our system to be able to take special orders. By doing this you secure your item which ensures when the next shipment arrives we'll be able to deliver to you straightaway, usually within 7 days.

Out of Stock - Email Me When Back In Stock

We also have the option of our "email me when back in stock" simply click on the link on the product page and supply us with your email address and we'll email you once the goods arrive back in stock. However this does not secure the product like placing a 'special order' and you may find that you have to wait a bit longer for the item to be available to buy.

VAT Receipt

Once your item is delivered, simply call our Customer Care team on 0845 678 1010 to obtain a VAT Receipt.

Amend an Order

Orders can be amended right up to the day of dispatch so simply call 0845 678 1010.

One last thing...

Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well as the proposed location, before you order large pieces of furniture to ensure that the product is the right size for your needs, and to enable us to deliver your order successfully.