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Contact us

For expert sales advice simply call our instore teams. Our lines are open 7 days a week. In addition, our store teams are trained to resolve all general enquiries, including delivery issues and updating orders. In case of damaged or faulty purchase, please contact our Customer Care team. We would be more than happy to help you resolve any issues

NumberOpening HoursEmail Address
Order-line0845 675 9090Mon - Sat 9am - 10pm, Sun 10am - 6pm
General Enquiries0845 675 9090Mon - Sat 9am - 10pm, Sun 10am - 6pm
Customer Care0845 678 1010Mon - Fri 9am - 6pminfo@dwell.co.uk


Correspondence Address:
Dwell Retail Limited
Harding Road
Brinklow
Milton Keynes
Buckinghamshire
MK10 0DF

We aim to respond to all emails within 24 hours and any written correspondence within 5 days of receipt.

Complaint and Resolution Procedure

We hope that you will be pleased with your purchase from dwell and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell us.

We pride ourselves on finding solutions to problems. Therefore we are committed to resolving all issues that arise quickly and in a fair and reasonable manner.

Step 1

Please visit or call the store in which the order was placed (online orders please call 0845 675 9090) and speak to any member of the team. Alternatively ask to speak to the Store Manager or Deputy who will hopefully be able to resolve the issue straightaway.

Step 2

If you are still not satisfied with the response please contact our Customer Care team on 0845 678 1010 or email info@dwell.co.uk.

Step 3

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write to our Customer Care Manager.

Viv Livingstone
Dwell
Harding Road
Brinklow
Milton Keynes
Buckinghamshire
MK10 0DF

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